MDSC remains open and we continue to provide support to our service users, but as you may expect there are some changes to how we do things as we put in place measures to ensure your safety and comfort.

Triage

In order to safely see you, we will triage you in a telephone appointment before confirming your physical appointment. This telephone consultation must take place before you attend so we advise you to contact us to book with as much notice as possible and we will do our best to accommodate a time and date that suits your schedule. The call will usually take around 30 minutes.

Your appointment

When you have been successfully triaged, our receptionist Vicki will contact you to book your appointment. As always, we will do our best to accommodate your needs, but please be aware that as slots are limited and demand remains high, that you may need to wait a little for specific days and times.

As we find ourselves in an ever-changing situation due to the Covid-19 pandemic, there can sometimes be disruption to scheduled face-to-face appointments, for example when lockdowns/Tier upgrades are introduced.

We would like to reassure you that should an appointment you have booked be cancelled due to such disruption, that we will do everything in our power to reschedule this as a face-to-face appointment as soon as we are able to and you will be offered a one-to-one virtual appointment in the interim.

MDSC is committed to ensuring that our service users continue to receive the therapies they need, especially during this difficult time.

Visiting Us

We have made some changes to the configuration of our space, and these include more direct routes of entry to minimise any contact with people external to MDSC. For further details, please see the video below.

In addition to this, we have a a range of infection control measures in place to ensure your safety and comfort, you’ll find full details of these here.

If you have any questions, please contact us on 02476 100 770 or appt@mdsupportcentre.org.

If you’d like to stay up to date with all the latest happenings from the centre, please like us on Facebook, follow us on Twitter, Instagram and Linkedin and you can sign up for our supporter emails here.